Returns & Exchanges Policy
Unless otherwise specified, purchases from Second Option are not refundable after purchase, however, in special cases, we offer to exchange your purchase or issue a credit note at any of our stores.
If you have questions regarding returning, please feel free to call us at
If you believe you have a defective Second Option product that was purchased from Second Option Please contact Consumer Relations at
+94 762240011 to set up a return authorization for inspection. All items considered for refund or exchange must be brought in "as new" condition, free of visible marks, scratches or defects, and complete with all components and packaging materials originally provided. Second Option reserves the right to determine between defective product and used product. Upon inspection, if you qualify for an exchange/ store credit, please ensure to have the hard copy of the Inspection receipt on hand during the transaction process.
After 15 days, all merchandise is considered used and may be considered for trade-in purposes only.
Upon approval of a return the item must be accompanied by the original receipt (not a copy) and Second Option will offer to exchange your purchase or issue a credit note at any of our stores.
Please note that the product will not be issued until the payment is transferred to the company account via the bank.